This Privacy Policy describes how The Alphabet Community (“we”, “us”, or “our”) collects, uses, processes, and discloses your information when you use our website, mobile application, and directory services (collectively, the “Platform”).

 

1. Information We Collect

We collect information to provide a secure and functional space for our community. The types of information we collect include:

 

A. Information You Provide to Us

• Account Information: Name, email address, password, profile details, and account preferences.
• Business / NGO Profile Information: Business/organization name, brand names, description/mission, category, address, contact person, email, phone number, website link, social media handles (Facebook, Instagram, TikTok, YouTube), tax number/KVK number, thumbnail image, and cover image.
• Vetting / Verification Data: Documentation and validation responses (such as OTP codes or verification details) used to approve listing status on the Platform.
• Interactive Content: Posts on public boards (e.g., Shoutout Message Board), comments, reviews, and event RSVP indicators (Attending/Interested).

B. Information Collected Automatically

• Device & Usage Data: IP address, browser type, operating system, page views, and interaction timestamps.
• Cookies & Local Storage: We use local storage and cookies to maintain your login session, store active preferences, track cart contents, and remember filters.

2. How We Use Your Information

We use the collected information for the following purposes:

• Core Services: To operate the business and NGO directory, process product catalog listings, manage event RSVPs, and coordinate notifications.
• Vetting & Security: To review, verify, and approve business/NGO listings to maintain a trusted environment.
• Community Engagement: To display public profiles, showcase hosted events, and facilitate interactions on the Shoutout board.
• Improvement: To analyze Platform performance, fix technical errors, and optimize search filters.

3. How Your Information is Shared

• Public Directory: Information placed on business or NGO profiles is public and visible to all Platform visitors. This includes contact details, addresses, product catalogs, and social links.
• Service Providers: We may share data with secure third-party vendors who assist with hosting, database management, and communications.
• Legal Compliance: We may disclose information if required to do so by law or in response to valid requests by public authorities.

4. Data Security

We implement modern technical and organizational measures (including password hashing and secure token-based authentication) to protect your personal data. However, please note that no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security

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5. Your Rights and Choices

Depending on your location, you may have rights to:

• Access the personal information we hold about you.
• Request correction of inaccurate or incomplete information.
• Request deletion of your account and associated personal data.
• Withdraw consent at any time for data processing activities based on consent.

To exercise any of these rights, please adjust your settings in My Profile or contact us directly.